Zendesk: Follow up with customers who’ve received Delighted surveys.

Zapier: Automatically send surveys and sync your Delighted responses and metrics to hundreds of other services.

Webhooks: Send a web request to your server for feedback and unsubscribe events.

Stripe: Automatically send surveys to customers for one-time payments or subscriptions.

Stitch: Automatically sync Delighted feedback to your Stitch account.

Squarespace: Automatically send surveys to customers after an order is fulfilled.

Slack: Send your Delighted feedback into Slack channels.

Shopify: Automatically send to customers after they place an order on your store.

Segment: Send Delighted email surveys and sync feedback to your Segment account (Premium).

Salesforce: Automatically sync Delighted responses to your contacts in Salesforce (Premium).

Pipedrive: Automatically trigger surveys and sync responses to People records in Pipedrive (Zapier-powered).

Office 365: Send a daily summary of your feedback to an Office 365 group.MailChimp: Send your Delighted email surveys to your MailChimp subscriber lists automatically.Kustomer: Automatically sync Delighted responses to customers in Kustomer.Klaviyo: Automatically sync Delighted responses to customers in Klaviyo.Intercom: Automatically send surveys and sync responses to Intercom users.HubSpot: Automatically sync Delighted responses to contacts in HubSpot (Premium).Help Scout: Follow up with customers who’ve received Delighted surveys.Heap: Automatically sync Delighted feedback to your Heap account.Groove: Follow up with customers who’ve received Delighted surveys.Google Sheets: Automatically trigger surveys and sync responses to new rows in Google Sheets (Zapier-powered).Auto-assign sentiment-driven tasks (Premium) Geckoboard: Display your Delighted data in a beautifully designed metrics dashboard.Front: Follow up with customers who’ve received Delighted surveys.Friendbuy: Automatically show a Friendbuy referral link on the survey Thank you page (Premium).EnjoyHQ: Automatically sync Delighted Feedback in EnjoyHQ.Delighted Testimonials: Display your best customer feedback directly on your website (Premium).Delighted Alerts: Receive notifications to any email address for activity in Delighted.ClientSuccess: Sync responses with ClientSuccess.Chatdesk: Automatically sync and tag Delighted feedback in Chatdesk.Autopilot: Automatically send surveys, sync responses, and follow up with customers.API: Create your own custom integration using our extensive REST API.Airtable: Automatically sync Delighted responses to new records in Airtable (Zapier-powered).Below is a brief description of each integration, with links to in-depth articles that walk through everything you need to know to get up and running!

Our out-of-the-box integrations can be set up with just a couple of clicks. Integrations hosted outside of Delighted.Integrations hosted inside of Delighted.When setting up an integration, double check which project you’re in (look in the top left corner) to make sure you’ve configured it correctly. If you don’t see a tool you use in this section, send us an integration request to put it on our radar! Setting up integrationsĮach integration in Delighted is project-specific. This article will serve as your integrations guide, helping you understand which platforms Delighted can connect with and where to find the rest of our integration documentation. Searching an Internal Knowledge Base for Documentation: In addition to creating external knowledge bases that are accessible to customers and indexed by search engines, businesses are able to use HappyFox to create private internal knowledge bases.Integrations connect Delighted to the tools you already use, whether you want to trigger post-purchase surveys from your Shopify store, sync feedback to Salesforce, or create support tickets in Zendesk. Using Smart Rules to Automate Tasks: Smart ticket assignments use a round-robin system to evenly allocate tickets to support agents as they enter the system. Replying to Customer Support Tickets: Rather than trying to manage an influx of incoming emails from customers, HappyFox users are able to answer questions from inside the integrated platform. They can also embed images and videos into articles, to provide both support agents and customers with the information they need.ĭeriving Insights from Advanced Reporting Tools: Detailed customer support reports created with HappyFox help businesses improve customer satisfaction levels. Writing Knowledge Base Articles: HappyFox provides users with tools for writing articles and organizing those articles into sections.

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